Our Commitment
Crafting the Guest Journey
Explaining the sense of arrival, the added mystery and excitement of the Visama experience, from camp to camp a voyage of discovery through different modalities. Whether by land, sea, rail or road the experience matches the service level at all points – fresh scented towels, natures inspired drinks and welcome snacks reflect this – information is clear, simple and complete.
Learnings
Historical and cultural landscape of the Visama venues — how the present ties to the past – the coffee table showcases an annually updated edition of Visama Lodges, “State of the Art”.
People Culture
Developing guidelines and programs for recruited teams to understand the natural, cultural and historical background, to become Visama Legends they learn how to execute a guest stay on a high level anticipating needs, empowered to improvise, trained how to save a life, and above all create lots of reasons to return for more Visama voyages.
The Visama Guest Journey
The Arrival
Check In
Experiences
Personalization
My Visama Stay
The Departure
